Returns Form
Cooling off period
The purchaser has 7 working days from receipt of the goods to cancel the order. This cancellation must be in writing, by letter, fax or email. The purchaser has a further 7 working days to return the item(s) cancelled during the cooling off period.
Returns/Cancelled orders
Please ensure you have completed the returns form above before sending any items back.
The purchaser at their expense must return the cancelled order to;
Sissel UK LTD,
Unit 16 D/E Moderna Business Park,
Mytholmroyd,
Hebden Bridge,
HX7 5QQ
Returned item(s) must;
- Include your full name and sales order number
- Be unused, undamaged
- In the original packaging
- Complete with instruction leaflet & exercise chart if provided
- Hygiene notice:
For health and hygiene reasons, we cannot accept returns of pillows that have been opened or used, unless they are faulty.
Failure to comply with the above Cancelled Order/Returned Item(s) - will result in no refund being issued. Only item(s) complying with the above Cancelled Order/Returned Item(s) will recieve a refund equal to the cost of the item(s), the initial shipping charge is non-refundable.
The purchaser is responsible for the return of the item(s). Sissel UK is not responsible for any or part of any returned item(s) lost or damaged in transit from the purchaser. This applies to ALL item(s) returned to Sissel UK, what ever the reason for the return.
Exchanges
Please note exchange requests can not be guaranteed, if we can not exchange your item we will refund you instead.
Any exchange request that is accepted will be charged for secondary postage.
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Notification of damage or shortage must be made within 2 working days of receipt of goods.
In the rare event of damage or shortage the following must be notified to Sissel.
1) Your name, address and contact phone number.
2) When and how, you can be contacted.
3) Consignment number on delivery package, along with the Courier’s name.
4) Order number.
5) What is the nature of the damage or shortage.
6) Please retain the damaged item(s) for inspection.
7) Please retain all packaging including the shipping packaging for inspection.
8) In the case of damage occurring during shipping and the damage is obvious. DO NOT ACCEPT the package. Telephone our office on the number shown below and inform us as to why the package was refused.
9) In the case of shortage please retain ALL packaging including the shipping packaging. The initial contact can be made by telephone, fax or email.
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Return of faulty items
Please note we can only refund upto £6.30 per order for returns of faulty items, proof of postage/cost must be also be sent.