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Returns Information

Please complete the returns form information and click "Submit Return Form" before returning your items.

Returns can only be accepted within 14 days of delivery, please do not send any items back outside of this date range without contacting us by phone on 01422 885 433.

Once you have completed the form please follow the steps below.


Cooling off period

The purchaser has 7 working days from receipt of the goods to cancel the order. This cancellation must be in writing, by letter, fax or email. The purchaser has a further 7 working days to return the item(s) cancelled during the cooling off period.

Returns/Cancelled orders

Please ensure you have completed the returns form above before sending any items back.

The purchaser at their expense must return the cancelled order to;

Sissel UK LTD,
Unit 16 D/E Moderna Business Park,
Hebden Bridge,

Returned item(s) must;

  • Include your full name and sales order number
  • Be unused, undamaged
  • In the original packaging
  • Complete with instruction leaflet & exercise chart if provided

Failure to comply with the above Cancelled Order/Returned Item(s) - will result in no refund being issued.  Only item(s) complying with the above Cancelled Order/Returned Item(s) will recieve a refund equal to the cost of the item(s), the initial shipping charge is non-refundable.

The purchaser is responsible for the return of the item(s). Sissel UK is not responsible for any or part of any returned item(s) lost or damaged in transit from the purchaser. This applies to ALL item(s) returned to Sissel UK, what ever the reason for the return.


Please note exchange requests can not be guaranteed, if we can not exchange your item we will refund you instead. 
Any exchange request that is accepted will be charged for secondary postage.


Notification of damage or shortage must be made within 2 working days of receipt of goods.

In the rare event of damage or shortage the following must be notified to Sissel.
1) Your name, address and contact phone number.
2) When and how, you can be contacted.
3) Consignment number on delivery package, along with the Courier’s name.
4) Order number.
5) What is the nature of the damage or shortage.
6) Please retain the damaged item(s) for inspection.
7) Please retain all packaging including the shipping packaging for inspection.
8) In the case of damage occurring during shipping and the damage is obvious. DO NOT ACCEPT the package. Telephone our office on the number shown below and inform us as to why the package was refused.
9) In the case of shortage please retain ALL packaging including the shipping packaging. The initial contact can be made by telephone, fax or email.



If you wish to order for shipping to Highlands or Islands please contact us before placing your order.